The Bigger the Bureaucracy, the Smaller the Customer (Mike Leven)

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Mike Leven was President and Chief Operating Officer of Las Vegas Sands Corp. One of the great hoteliers of all time—a legend in his business. He is also what you would call a “wise man.” Here’s Mike Leven with the story: The bigger the bureaucracy, the smaller the customer.

Photo Credit: MacauDailyTimes

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